The application of IT has contributed to
improving the efficiency of the operation of the Ha Long Bay Management
Board as well as ensuring the order, security and traffic safety,
leaving a good impression and satisfaction on tourists, towards
developing Ha Long City into a smart and modern urban area.
In order to enhance the management of Ha Long Bay, since 2017, the Ha
Long Bay Management Board installed the microwave data transmission
system, while upgrading thecamera system at its headquarters and
attractions on Ha Long Bay for phase 1. Accordingly, the cameras have
been set up in several major caves, including Dau Go and Thien Cung,
strengthening the supervision and management for visitors and ensuring
the order, security and traffic safety. In addition, the microwave
system has also been piloted in three areas: Tuan Chau, Thien Cung cave
and Bai Tho mount to provide visitors with free wifi.
Vice Chairman of Ha Long City People's Committee, Nguyen Ngoc Son,
said the installation of transmission systems and cameras at ports and
wharves has greatly supported the assurance security as well as the
control and settlement of violations on the Bay. Vessels and ticket
selling points are inspected and supervised directly through the
cameras, so that the issues breaking security, order and traffic safety
will be detected and handled promptly .
In addition to the maintenance of the VHF system, the Ha Long Bay
Management Board invested in the upgrade of the GPS navigation system in
all boats in the Bay. Thanks to the GPS system, the Quang Ninh
Province’s Inland Waterways Administration and the Ha Long Bay
Management Board can monitor the boats’ route and the pick-up and
drop-off points as well as thoroughly grasp the information and number
of passengers and easily search and rescue. The installation of IT
equipment has helped Ha Long Bay Management Board proactively arrange
forces to strengthen patrol and control on Ha Long Bay and Bai Tu Long
Bay, detecting and settling hundreds of violations with administrative
sanctions of up to hundreds of millions of Vietnamese dongs. Currently,
all cruise ships on Ha Long Bay were equipped with the GPS navigation
system, so their routes will be updated continuously to the Management
Board and the Inland Waterways Administration.
Thanks to the constant updating of data on the licensing software
system, the provincial Inland Waterways Administration’s staff can
shorten the licensing time with the nearly doubled number of vehicles
compared to the previous time. Director of Quang Ninh provincial
administration Vu Manh Long said that there is an average of hundreds of
touristboats visiting and staying in Ha Long Bay per day. Especially
during the holidays and summer weekends, the number of visitors to the
Bay rose sharply, leading to the increase of ships departing. Therefore,
the application of II advances can help authorities to manage them
effectively. In the coming time, the administration will continue to
supplement the licensing software’s limited parts that have not yet met
the requirements in the management, while building a pilot licensing
software on its website satisfying all contents of the administration.
The GPS system will also be upgraded, better serving for the management
and track of the cruise ships.
Ha Long City also piloted a high-speed IP connection system, with a
wireless local area network (WLAN) connecting the Ha Long Bay Management
Board with major islands and caves, including Tuan Chau, Ti Top, Thien
Cung, Sung Sot and Dau Go. With high-speed and stable transmission of
WLAN system, the city installed cameras to observe areas, count the
number of people, identify images and barcodes, give warnings, and
supervise traveling activities.
Besides, the WLAN transmission system was considered as an important
technical infrastructure to provide free wifi, aiming to promote
destinations at tourist wharves and islands on Ha Long Bay.
Vu Dinh Chung, a visitor from Hanoi, shared that wifi signal on Ha
Long Bay was so good that I could quickly transfer the information and
photos immediately to my family and friendswhen I was visiting the Bay.
With the WLAN transmission system, Quang Ninh province and Ha Long
city continued to build and complete the electronic ticket system
instead of paper tickets. As a result, the issue of revenue management
will be controlled transparently and accurately. The electronic ticket
system also allows the linkage of data among stakeholders.
Deputy Head of Ha Long Bay Management Board, Pham Dinh Huynh, said
that thanks to the promotion of management measures through
technological equipment, business activitiesand tourism services on Ha
Long Bay has gradually come into order and discipline. The management of
Ha Long Bay, ticket sales, security and order and traffic safety in the
locality have been strengthened; meanwhile, the working awareness of
employees has been raised and the loss of revenue has been prevented
better. The functional agencies could closely coordinate together to
promptly handle incidents. Through thefree wifi system, tourists can
share photos directly with friends and relatives, contributing to
promoting the image of Ha Long Bay. “We will continue to develop a
synchronous wifi and camera system at many other sights on the bay,
while cooperating with the banks to deploy e-ticket sales for tourists”.
With nearly 2,000 large and small islands, Ha Long Bay – a world’s
heritage and wonder, was appreciated by both domestic and foreign
visitors as the best in the Vietnam's tourism market.Many international
organisations and forums have continuously voted Ha Long Bay among the
most beautiful destinations in the world, such as one of top ten most
beautiful bays in the world,one of 100 most attractive journeys in the
world, and one of world's most beautiful places.
Since being recognised by UNESCO as a World’s Natural Heritage, Ha
Long Bay has always been identified as the focal point and the driving
force for the tourism development of Quang Ninh province. In order to
manage, conserve and sustainably promote the values of the world natural
heritage, the Ha Long Bay Management Board has gradually improved the
mechanisms and policies to suit practical requirements, creating
positive changes in the management of services and activities. The board
has also renovated and embellished methodically the projects, while
protecting the Ha Long Bay’s environment. Notably, the traveling spaces
and new tourism products have been expanded on Ha Long Bay, meeting
diverse demand of visitors.
Ha Long City is making efforts to become a smart city by 2020, of
which, smart tourism will be one of the major fields. Four projects
related to tourism has been approved. They will create a solid
foundation for the development of smart tourism in Ha Long City in
particular and Quang Ninh Province in general. The modern technological
applications are aimed at improving the quality of services for visitors
to Ha Long Bay.