Vietnam Airlines has reached five-star standards for 30 percent of the 700 criteria from the international air transport rating organisation Skytrax, a step forward in its quest to become a five-star airline in 2020.
The carrier received a four-star certificate by Skytrax for the third consecutive year on July 17, which showed stability in services and the positive feelings of customers and specialists.
Duong Tri Thanh, Vietnam Airlines’ General Director, said that to achieve this, the national-flag carrier passed Skytrax’s evaluation of many practical examinations.
The certificate affirmed its position in the list of leading world airlines in terms of service quality, ranking alongside some of the world’s most reputable airlines, including Air France, Emirates, Japan Airlines, Korean Air and British Airways, he said.
Thanh said that in its development strategy, Vietnam Airlines prioritises safety and believes no award is as noble as the satisfaction and acknowledgment of customers.
This year continues marking the improvement of Vietnam Airlines in service quality, aiming to meeting increasing demands of passengers, with Vietnamese culture deeply embedded in its products and services.
Through the introduction of traditional “Pho” (noodle) and seasonal specialities such as “Thieu” lychee and longan, Vietnamese cuisine has become a highlight on each flight.
Vietnam Airlines, a member of Skyteam Alliance, operates 90 routes to 20 domestic and 29 international destinations with an average of 400 flights per day.
It was listed as a top Asian airline in 2018 by tourism website Trip Advisor.
Vietnam Airlines has also received two prestigious awards of “World’s Leading Cultural Airline” and “World’s Leading Airline –Premium Economy Class” in the World Travel Awards.
In 2017, Vietnam Airlines recorded sales of 88.4 trillion VND and carried 26.5 million passengers. Its on-time performance index (OTP) exceeded 90 percent.